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Training Cancellation Policy
Training Attendee Cancellation Policy
Notice of a training attendee’s intent to cancel a registration must be made to Summit Group Software as soon as possible and is subject to the following terms:
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Training attendees whose cancellation request is received in excess of 14 days prior to the start date of the training activity will incur no liabilities.
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Training attendees whose cancellation request is received within 8 to14 days prior to the start date of the training activity will incur an administration fee equal to 50% of the obligated fee.
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Training attendees whose cancellation request is received within 7 days prior to the start date or after the commencement of the training activity will incur an administration fee equal to 100% of the obligated fee.
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Administration fees paid due to a cancellation within 14 days are not allowed to be applied to future training courses.
One substitute is permitted per registrant for the entire course; daily substitutions are not permitted. Summit Group Software must be notified prior to the first day of the course when a substitution will occur.
Students should not purchase non-refundable airline tickets more than 14 days before the course. Should a course require cancellation (for any reason) or change in location Summit Group Software is not responsible for ANY non-refundable travel expenses. Summit Group Software reserves the right to change or modify the training schedule or cancel classes due to low enrollment.