Support

Technical Support

Summit Group Software believes that our clients are the purpose of our work and our greatest asset. We strive to exceed expectations of reliability and timeliness. SummitCare, our Microsoft Dynamics support plans, provides award-winning support at an affordable and fixed rate. Instead of being billed on a time-and-materials basis, clients can budget for a flat cost that will cover their service requests. SummitCare can cover your integrated ISV solutions, or customizations to your Microsoft Dynamics environment, Summit Group Software can give you the personalized support you are looking for. When contacting support through our Customer Portal or via the phone, our clients are always working with a certified consultant familiar with their environment. If you are looking for technical support for Microsoft Dynamics GP, Dynamics 365, or Office 365 please contact us using the information below.

How do I submit a support case?

Open a case with our support team in our support portal:
Customer Portal

I forgot my password, how do I retrieve a new one?

If you forget your password you can click on the “Forgot password?” link on the “Sign In” page. Enter your username and you will be sent an email with instructions on how to change your password. Clicking on the “Password Reset” link within the email will take you to the “Reset Your Password” page where you can submit a new password.
Reset Password

How do I troubleshoot my current portal credentials?

Contact us directly by reaching out to your Engagement Manager or email us

How do I register for the customer portal?

Registering for our customer portal is quick and easy. Follow the guided step process, begin here:
Customer Portal Sign Up

How do I set up my PC with eBLVD Remote Access?

To set up your PC with eBLVD Remote Access go here
eBLVD
Customer Portal