Office 365

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Why Office 365

Posted: Sep 1st, 2016

Office 365 is an online system that provides organizations with all the benefits of cloud-based email, with the same powerful capabilities of an on-premise Exchange server environment. It provides you with access to important documents, contacts, and calendar items from anywhere, on any device.

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Office 365 and what Customers need to consider

Posted: Aug 2nd, 2016

You have decided to move your mail system to the cloud and get rid of your local mail server. Many companies are ditching the need to host their own mail server and let someone else manage that responsibility. Even Facebook recently moved 13,000 of their users over to Office 365. Some start over from scratch and leave everything behind. Most companies, however, store many important pieces of correspondence in their inbox.

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Using Office 365 and Outlook Web Access to send text messages for important emails

Posted: Jan 4th, 2016

I’m not the first one to write about this, but I believe that the ability to send out text messages to your phone is an under-utilized feature built into Office 365 and can be great for busy professionals, sales people, consultants, and executives.  I started out working in support for various products before ending up supporting Microsoft CRM and doing more consulting work now.  In all of this work, there are some times that you want to make sure that you are as responsive to your customers as you can be, especially if they have paid for support plans that have a shorter first response tim

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Unable to see CRM Outlook client tracked emails in regarding records

Posted: Jul 23rd, 2015

Article Summary: 

This goes through the steps to verify you have the settings setup properly to allow users to track emails with the Microsoft Dynamics CRM for Outlook client and to ensure that you can see those tracked emails in the associated regarding records.

Problem:  

Microsoft CRM Outlook client users are unable to see tracked emails as email activities in Microsoft CRM.

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Microsoft CRM Online updates and notifications

Posted: Jun 19th, 2015

There is a lot of excitement regarding the CRM 2015 Update 1 release so I thought I’d write about how to know when you are getting updated and how to know when this update will become available.  This is slated for the 2nd quarter of 2015.  Note that while this article happens to be talking about this release, CRM Online released two major updates every year and the steps below will apply now and in the future for future releases.

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Office 365: Cost Savings and Simplified Administration

Posted: Feb 21st, 2015

Corporate email is very important to every business and can often be costly and complex. With Exchange Online available with Office 365, many of the most time-consuming tasks are taken care of by Microsoft, including the management of hardware, updates, and upgrades. Additionally, Exchange Online delivers a streamlined administration experience, making it easier for IT administrators to configure and manage email services in ways that benefit the business.

The Office 365 Admin Center (shown below) allows you perform multiple functions such as:

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Office 365 Has Built In Anti-Spam & Anti-Virus Protection For Your Users’ Mailboxes!

Posted: Feb 12th, 2015

Many organizations are looking into migrating to Office 365 and trying to justify the cost and peace of mind that it brings. Microsoft Forefront Online Protection for Exchange is included as part of the Exchange Online subscription with Office 365. It’s there to help block malware from reaching your users’ inboxes and at no extra cost. This is an enterprise-class anti-virus and anti-spam service that uses anti-spam technology to identify spam while letting legitimate messages through with a high degree of accuracy.

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How to Disable A Microsoft Dynamics CRM User in CRM 2011 Online

Posted: Sep 22nd, 2013

In previous versions of Microsoft Dynamics CRM user management was controlled in the System Administration settings.  In CRM 2011 Online however user information is managed by Office 365, and to edit the information you must use the User Administration section of the Office 365 Portal.  Follow the steps below to disable a user through the Office 365 Portal.

1. In CRM open up the user you would like to deactivate.  On the top of this screen there is a section called “User Administration section of the Office 365 Portal”.  Click on this link to access the portal.

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